SCUPsyc uses one-time Stripe payments for the current membership and consultation offers. This policy is intended to make expectations clear before purchase while preserving any mandatory refund or withdrawal rights that apply under the customer’s local law.
Policy & Support
Use these pages to understand platform terms, privacy, health-information handling and cancellation rules. Questions can be sent to the SCUPsyc support desk.
Duplicate or erroneous charges
If the same service is charged more than once by mistake, or a technical error creates an unintended duplicate payment, contact SCUPsyc promptly with the Stripe receipt email and the email address used at checkout. Verified duplicate charges should be refunded to the original payment method. Unauthorized transactions should also be reported to Stripe or the card/payment provider as appropriate.
Written consultation - $49
A written consultation payment covers one structured written response. A refund request made before substantive review or preparation of the response begins can be considered for a full refund. Once substantive work has begun, or once the written response has been delivered, the fee is normally non-refundable except where the service was not provided as promised, a material technical failure prevented delivery, or applicable law requires a refund.
Phone consultation - $96
A phone consultation covers one 60-minute session. If the client requests cancellation or rescheduling at least 24 hours before a confirmed appointment, SCUPsyc will normally offer one reschedule without an additional service fee or process a refund if the session has not begun. Cancellations with less than 24 hours’ notice and no-shows are normally non-refundable because the professional time has been reserved, although exceptional circumstances may be reviewed individually and mandatory legal rights still apply.
Zoom consultation - $196
A Zoom consultation covers one 60-minute video session and follows the same scheduling principle as the phone service. Requests made at least 24 hours before a confirmed session are normally eligible for one reschedule or a refund before service begins. Late cancellations and no-shows are normally non-refundable, subject to exceptional circumstances and mandatory consumer rights. If SCUPsyc or the assigned professional must cancel, the client should be offered a new time or a refund.
Psychologist membership - $95
The current psychologist membership is a one-time platform membership fee. A refund request may be considered when payment was made in error and membership benefits have not materially begun, for example before profile review, publication or use of member-only services. Once membership services have begun, the fee is generally non-refundable except where applicable law requires otherwise or SCUPsyc is unable to provide the membership function purchased.
How to request a refund or reschedule
Use Contact & Support and choose “Consultation & Scheduling” or “Psychologist Membership,” or email tercumepres@gmail.com. Include the payer name, checkout email, approximate payment date, service purchased and the reason for the request. Do not send full card numbers or card security codes. Refunds, when approved, are returned through Stripe to the original payment method where possible. Bank processing times are controlled by the payment networks and financial institutions rather than SCUPsyc.
Payment credits and portal matching
Each verified consultation payment creates one matching portal credit. A credit is consumed when a consultation request is successfully submitted. If a paid credit does not appear, first confirm that the Stripe checkout email and portal email are identical. If they differ, contact support with the Stripe receipt so the payment can be reviewed manually. A refund of an unused consultation payment removes the related right to submit that paid request.
Mandatory rights
Consumer, digital-service and withdrawal rules differ between countries. Where a mandatory law gives the customer a stronger cancellation, refund or withdrawal right than this policy, the mandatory rule prevails.