Psychology-related enquiries can involve sensitive personal information. SCUPsyc therefore asks clients to share only what is reasonably necessary for the service they have purchased. This notice explains the boundary between a concise portal request and a clinical or emergency record, and describes how health-related information may be handled within the platform.
Policy & Support
Use these pages to understand platform terms, privacy, health-information handling and cancellation rules. Questions can be sent to the SCUPsyc support desk.
What to submit
For a consultation request, provide the service selected, your timezone, preferred scheduling window and a concise description of the concern or question. Useful context can include the main symptoms or difficulties, how long they have been present, important recent changes and what kind of guidance you are seeking. Avoid sending large medical files, identity documents, unrelated family information or intimate details that are not necessary for the immediate request unless a professional later explains why a specific document is needed.
What SCUPsyc does not provide through the portal
The portal is not an emergency triage system and is not designed to replace an in-person medical or psychiatric examination when one is required. A website form cannot reliably assess imminent risk, severe physical symptoms, medication emergencies or situations that require urgent safeguarding intervention. If there is immediate danger, a medical emergency or a risk of serious harm, use the emergency or urgent-care service available where you are located rather than waiting for a SCUPsyc response.
Sensitive information and professional access
A consultation note may contain information about mental health, physical health, relationships, work, family or other private matters. Access should be limited to authorized SCUPsyc administrators and the professional who needs the information to provide or coordinate the requested service. Information should not be made public through the psychologist directory or other public pages. Payment data is handled separately through Stripe-hosted checkout.
Cross-border considerations
SCUPsyc serves an international audience, but professional practice rules vary by country and sometimes by region. A professional may need to consider the client’s location, their own location, licensing or registration rules, insurance terms, safeguarding duties and whether the requested service can responsibly be delivered remotely. Payment does not force a professional to provide a service that would be unlawful, unsafe or outside scope; in that situation SCUPsyc should seek an appropriate alternative, reschedule, referral route or refund where applicable.
Written, phone and Zoom formats
The written service is intended for structured psychoeducational guidance and next-step planning based on the information submitted. Phone and Zoom services allow live clarification during a 60-minute session. None of these formats guarantees a diagnosis or specific outcome. A professional may recommend local assessment, medical review, laboratory or physical examination, emergency care or another specialist when the information suggests that remote psychological guidance alone is not appropriate.
Your responsibility for accuracy
Provide information that is accurate to the best of your knowledge and do not intentionally withhold a fact that could materially affect safety or suitability. Do not submit another person’s confidential health information unless you have a legitimate reason and authority to do so. If you are seeking support regarding a child or dependent adult, additional consent or safeguarding requirements may apply.
Storage, privacy and deletion
Consultation requests are stored as private administrative records in the SCUPsyc WordPress system rather than published content. Handling is also governed by the Privacy Policy. Users may ask about access, correction or deletion where applicable, but some records may need to be retained for accounting, dispute, safety or legal purposes. No online system can guarantee absolute confidentiality, so users should avoid unnecessary sensitive detail.
Acknowledgement before request
The Client Portal requires an acknowledgement of this notice before a paid consultation request can be submitted. That acknowledgement confirms that the user understands the non-emergency nature of the service and the instruction to submit only information reasonably necessary for the requested consultation.