SCUPsyc is designed to collect only the information reasonably needed to operate the platform, provide requested services, support professional membership and respond to enquiries. This policy explains the categories of information involved, why they are used, who may receive them and the choices available to users. Because SCUPsyc serves an international audience, privacy rights and mandatory requirements can differ by location; where applicable law provides stronger rights, those rights prevail.
Policy & Support
Use these pages to understand platform terms, privacy, health-information handling and cancellation rules. Questions can be sent to the SCUPsyc support desk.
Information we collect
Account information may include name, email address, password credentials stored through WordPress security mechanisms, account type and portal activity. Psychologists may voluntarily provide country, languages, specialties, biography and professional registration references for profile and verification workflows. Clients may provide timezone, preferred scheduling windows and a concise description of the issue they want to discuss. Contact forms may contain the name, email, subject, topic and message supplied by the sender. SCUPsyc asks users not to submit unnecessary highly sensitive information.
Payments and Stripe
Payments are processed through Stripe-hosted checkout. SCUPsyc receives payment status and transaction identifiers needed to match a completed purchase to a portal account, but the SCUPsyc WordPress site is not intended to store full card numbers or card security codes. Users should use the same email address in Stripe Checkout and the SCUPsyc Portal so verified payments can be matched automatically. Payment records may be retained for accounting, fraud prevention, service delivery and dispute handling.
Why information is used
Information is used to create and secure portal accounts, activate paid membership, verify whether a consultation request has been paid, route requests, provide support, administer public professional profiles, communicate about services, protect the platform from abuse and meet legal or accounting obligations that may apply. Health-related or other sensitive information should be limited to what is necessary for the requested service. SCUPsyc does not use a consultation note as a substitute for a full clinical record or emergency assessment.
Who may receive information
Information may be accessible to authorized SCUPsyc administrators and, when necessary to provide a booked service, the professional assigned to the consultation. Service providers that support hosting, email, security, analytics or payment processing may process limited data for their respective functions. Information may also be disclosed when required by applicable law, to protect safety or legal rights, or to investigate fraud or misuse. SCUPsyc does not sell personal information as part of this platform.
International access and transfers
SCUPsyc is an international platform. A user, administrator, service provider or professional may be located in a different country from the person submitting information. This can result in data being processed or accessed across borders. The level of legal protection can differ between jurisdictions. Where a specific legal transfer mechanism or additional safeguard is required, SCUPsyc will seek to apply the mechanism appropriate to the relevant processing relationship.
Retention and security
SCUPsyc uses reasonable administrative and technical controls appropriate to a WordPress-based professional platform, including account access controls, private administrative records and signed Stripe webhook verification for payment activation. No internet service can promise absolute security. Records are retained for as long as reasonably needed for the service, operational, accounting, dispute, safety and legal purposes that apply, then should be deleted or de-identified when continued retention is no longer justified.
Your choices and rights
Users may contact SCUPsyc to ask about access, correction, deletion, restriction, objection, portability or withdrawal of consent where those rights are available under applicable law. Some information may need to be retained despite a request, for example when required for legal, accounting, fraud-prevention or dispute purposes. Psychologists can control whether their profile is submitted for public visibility, subject to membership and verification rules.
Children, cookies and changes
Services involving children or adolescents may require participation or authorization from a parent or legal guardian depending on applicable law and the professional involved. The platform may use cookies or similar technologies that are necessary for login, security, preferences and core WordPress functionality; optional analytics or marketing technologies should be handled according to the consent requirements that apply. This policy may be updated as the platform, service providers or legal requirements change. Material changes should be reflected on this page.
Contact
Privacy questions and requests can be sent through the SCUPsyc Contact & Support page or to tercumepres@gmail.com. For security, SCUPsyc may need to verify identity before acting on a request involving account or consultation information.